Two years ago, Mark and I did a two-week east coast trip. PEI, Nova Scotia, New Brunswick...and Quebec (although not really considered the east side).

The one low point of the trip was our golf round at Crowbush Golf Resort. Although rated as a beautiful course - which it is - the course was covered with some serious bugs. And, I'm not talking about your average mosquito or black fly, but some blood-sucking vampires the side of a finger nail.

5-holes in, I had about 30 bites. We played "tee it up, smack it, smack IT" golf. Ergh. It was not a good experience at all...(Fortunately for me, the other pair with us had some bug spray)...I still have some war wounds.

So here was my complaint to Crowbush via email after the trip:
1. Why didn't they tell us when we checked-in that the course had some serious bug issues. ( I would have bought some bug spray)
2. Why didn't they give us a sample size bug spray (OFF!, you listening to this marketing opportunity?)

Crowbush did get back to me and gave us two free rounds. I guess this is okay, but it really ruined the whole experience - enough to never go back.

So, here is the direct mail piece. Earlier this week, I got a fancy nice postcard from Crowbush promoting their Masters Champions with Weir and Singh. Hm? I wonder how and why I made it on that DM list. Why this contact after two years? What type of customer I am to them?